Refund policy.

LAST UPDATED · 2025-07-25

All sales are final.

Napkin does not offer refunds on any of our services.

Policy overview

At Napkin, we deliver custom distribution engagements for early-stage AI companies. Because each engagement is bespoke and we begin work immediately on purchase, all purchases are final and non-refundable.

Why no refunds?

Custom work from day one. Each engagement is planned for your specific stage and ICP. Strategy, scripting, creator briefing, and posting all start in week one.
Immediate resource allocation. We assign vetted creators and a campaign lead the moment your purchase clears.
Platform investments. We pay for ad credits, creator fees, posting accounts, and tooling before the results show up in your funnel.
Compounding takes time. Distribution work shows up over weeks, not days. We can't guarantee a specific outcome and we won't refund slow weeks.

What you do get

Every engagement includes:

Senior account lead and a dedicated team channel.
Weekly reporting on output, reach, and attributable signal.
Continuous iteration on what's working and what isn't.
Direct line to the operators running your campaigns.

Questions before you buy?

We'd rather talk you out of buying than refund you later. If you're not sure whether your stage and ICP fit our engine, get on a 15-minute call first. We'll tell you honestly whether to work with us or wait.

Contact

Email support@bynapkin.com with any policy questions. By purchasing our services, you acknowledge that you have read, understood, and agree to this no-refund policy.